FAQ's Frequently Asked Questions

Adobe Reader

A couple of days ago I sent HOTG an email about an ad I wanted to post but nothing’s happened. How long should I wait?

Please allow 48 hours for your ad to appear. Sometimes we do take a day off. If there is a delay at this end, we will at least send you an acknowledgement email within that time frame.
If you have not heard anything by 48 hours, then most likely we didn’t get your original email. Email is wonderful and works 99.99% of the time but not 100%. Please send us a new email (better than re-sending the original).

Contacts

Fillable Forms

My Condo page has a form that says it is “fillable” but when I click on it, I can’t enter anything. What can I do?

Please click/tap on the following link for the latest information: Fillable Forms Instructions.

I can’t even view the forms on the Condominium Authority of Ontario website!

These forms have special security features. You must download the form onto your computer then open it with Adobe Acrobat Reader. You will not be able to use your browser’s pdf viewer, nor will you be able to complete these forms on a tablet. For further info please follow the link above.

adding ICON for hotg.ca to iPad / iPhone

My neighbour’s iPad has an App labelled HOTG. How did she do that?

Actually it’s an icon that is a short cut to our website and it’s easily done. Tap on the Safari icon, then tap on the address field at the top left (it probably has “http” showing). When the keyboard appears, type “hotg.ca” then “Go”. This should take you to the our Home page. At the top of the screen just to the right of the address bar is a square button with an arrow sticking out the top (Share button). Tapping this will bring up a list of things you can do. Tap on the one that says “Add to Home Screen”. That’s all!

But I have a tablet that runs Android?

Open the Chrome browser, enter hotg.ca in the address bar. When the site appears, tap on the Menu button then tap on Add to Homescreen. That’s All!

Name Tags
Newsletter
I understand our community has a newsletter. Where can I find it?

The HOTG Newsletter was relaunched in May 2020.

You can subscribe here

You can view previous issues here.
Password Protection on HOTG Website

Photos

Most of the pictures are very small. How can I make them bigger?

Most photos can be enlarged just by clicking on them (tapping with a tablet). Often you can click a second time and they will get even larger still. Use your browser’s Back button to return to the original page.

Speaking of pictures, what is the best way to send you a photo?

Send it as an email attachment. Create a new email, then click on Attach or the Paperclip symbol. This will take you to a list of the photos on your computer. Select the one you want then Send. Note that emailing a photo from within a photo program (like Picasa) may take extra steps as these programs by default will shrink your photo down to a size that may be too small for using on a web page. Same goes for email programs that have a special Attach Photo button. Best to keep it simple.

How large a photo should I send?

The standard size of photos on this website is 1200×900 pixels which works out to be somewhere between 300 and 500 KB in size. This includes photos for Classifieds as well as the Photos page. Photos smaller than 800×600 may not include enough detail. On the other hand, some digital cameras now take photos with file sizes of 10 MB. If possible, please resize these down before emailing as HOTG’s Inbox can struggle with a lot of large photos. Photoshop is Not needed – the webmaster uses Windows Paint (included for free with most versions of Windows). Mac’s also include a similar feature.

Anything else about photos?

If you really want to help the webmaster out, you might want to rename your photo from Image0187 to something meaningful like Mountain Bike 2.

I have the perfect photo to go at the top of your page. Is there anything special I need to do?

In the jargon, this is called the Header photo. We have 6 to 8 photos in a random rotation. We would really like to have new ones at least 3 times a year. Unlike the former website, HOTG does not require a special size of photo, just basically landscape (wider than it is high). We also prefer photos of Ballantrae and the immediate vicinity. We can crop and re-size your photo, no problem. Credits for Header photos appear on the Credits page.

Where to find information

As our site grows, there is a wealth of information available. The easiest way to find what you are looking for is to go to our Website Index where everything is listed in alphabetical order. It is on the main menu. Just click on it and scroll down until you find what you want.
Our search function is also an easy way to find what you want. On the home page just scroll down below the “What’s New” section and type in what you are looking for.